Who is your Personal data controller?

Your personal data controller is Balcia Insurance SE (we, Balcia), registered in Latvia with the registration number 40003159840, legal address Krisjana Valdemara Street 63, Riga, LV-1010, Latvia.

Phone: +37167030500


How to contact our Data protection officer?

If you have any questions related with personal data processing done by Balcia, you can contact our data protection officer by sending an e-mail to

Why do we process your personal data?

We process your personal data when it is necessary for:

What personal data do we process?

By personal data we understand any information that allows us to directly or indirectly identify you (the data subject), for example, name, identification number, location data, online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.

We might process the following categories of personal data (the list is not exhaustive):

How do we collect your personal data?

We receive personal data directly from you (our client) when you apply for our services on our webpage or from third party service providers when you apply for our services through third party services.

Why do you have to provide your personal data to us?

We ask you to provide your personal information to help you make your reservations and to ensure the best possible service we can, if you don’t provide your personal data, we will not be able to provide our services to you.

With whom do we share your personal data?

For how long will we process your personal data?

Your personal data will be processed no longer than necessary. The data storing period may depend on the concluded contract, the legitimate interest of Balcia or the applicable law (for example, civil liability period specified in regulatory enactments, civil law, bookkeeping regulatory enactments etc.).

In cases, when you terminate the contract, refuse from our services, we might have to continue storing your personal data for the reason that in the future some claims might arise, therefore we will continue storing your personal data until the data storage period expires.

In cases when you withdraw your consent where you have provided it, in cases where it is necessary for our legitimate interests, we might continue processing your personal data we have collected during the period when your consent was valid until the data storage period expires if we have a lawful basis for such processing.

How do we ensure security of your personal data?

For processing of your personal data, we have implemented appropriate organizational and technical security measures to guarantee personal data security, including protection against unauthorized or unlawful personal data processing, accidental loss or destruction of personal data.

What are Your rights as a data subject?

In accordance with the General Data Protection Regulation, as a data subject you have the right to:

You can exercise your rights as a data subject by contacting us in writing using contact information mentioned above.

How to submit a Complaint to supervisory authority?

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes requirements of General Data Protection Regulation. You can find the relevant data protection authority on the website of the European Data Protection Board.

Data protection authority in Latvia is Data State Inspectorate, address: Elijas Street 17, Riga, LV-1050, tel. +37167223131, e-mail:, website:

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